Terms & Conditions

MAJESTIC CLEANING OF PALM BEACH

TERMS OF SERVICE

Welcome to Majestic Cleaning of Palm Beach. We sincerely appreciate the opportunity to care for your home.

Our goal is to provide exceptional cleaning services while maintaining clear communication, professionalism, and consistent expectations. The following Terms of Service are designed to protect both our clients and our company and ensure a smooth, reliable service experience.

By booking, scheduling, approving an estimate, or receiving services from Majestic Cleaning of Palm Beach (“Majestic Cleaning,” “Company,” “we,” “our,” or “us”), you acknowledge and agree to the following Terms of Service.

I. SERVICE AGREEMENT & ACCEPTANCE

By scheduling services through phone, text message, email, website inquiry, estimate approval, invoice approval, booking platform, or by allowing cleaning services to begin, the Client acknowledges acceptance of these Terms of Service.

Majestic Cleaning reserves the right to modify or update these Terms of Service at any time as necessary to reflect operational, legal, or business changes.

II. BOOKING CONFIRMATION & SCHEDULING

Cleaning appointments are not considered confirmed until approved and scheduled by Majestic Cleaning of Palm Beach.

Appointment availability is based on staffing, route scheduling, service duration, and operational availability.

To maintain accuracy and organization, all scheduling changes, service requests, cancellations, and rescheduling must be communicated directly through Majestic Cleaning management and not through cleaning technicians.

For scheduling assistance, clients may contact our office directly by phone, text, or email.

III. CREDIT CARD AUTHORIZATION & PAYMENT POLICY

To reserve and maintain scheduled services, all new clients are required to keep a valid credit card on file.

By booking services, Client authorizes Majestic Cleaning of Palm Beach to process charges related to:

• Service deposits
• Approved cleaning services
• Cancellation or rescheduling fees
• Lockout or no-access fees
• Outstanding unpaid balances

A 3.5% payment processing fee applies to all credit card transactions.

Payment for services is due on the day of service and will be processed following service completion unless otherwise agreed in writing.

Failure to maintain a valid payment method may result in suspension of future services.

IV. DEPOSITS & SERVICE RESERVATIONS

To reserve dedicated time on our schedule and staffing for your home, deposits are required for certain appointments.

Standard / Initial Cleaning Services

• A $70 non-refundable deposit is required to reserve the appointment. This deposit will be applied toward the total service cost.

Deep Cleaning, Move-In / Move-Out & Post-Construction Services

• A 50% non-refundable deposit is required to secure the appointment and staffing commitment. This deposit will be credited toward the final balance due.

Deposits reserve dedicated cleaning time for your property and help ensure scheduling availability for our team.

V. CANCELLATION & RESCHEDULING POLICY

We understand that plans may occasionally change. Because our team reserves staffing and schedule time specifically for your home, we kindly request advance notice for cancellations or rescheduling.

• More Than 72 Hours Notice = No cancellation fee applies.
• Between 48–72 Hours Notice = A fee of $50 per cleaning professional assigned to the appointment will apply.
• Less Than 24 Hours Notice, Same-Day Cancellation, Lockouts, or No Access = 100% of the scheduled service amount will be charged.

Cancellation fees are necessary to help offset reserved staffing time, route planning, and lost appointment availability.

Majestic Cleaning reserves the right to process applicable cancellation fees using the payment method on file.

Repeated rescheduling or cancellations may require an additional deposit to reserve future appointments.

VI. LOCKOUTS & HOME ACCESS

Clients are responsible for ensuring that our team has safe and timely access to the property at the scheduled appointment time.

Examples of access issues include, but are not limited to:

• Locked property
• Incorrect alarm or gate code
• HOA or community access restrictions
• Missing key or lockbox access
• Unavailable homeowner or contact person

If access cannot be obtained, our team will make reasonable attempts to contact the Client.

If access is not provided within approximately 15 minutes of arrival, the appointment may be canceled and the full service fee may apply.

To avoid interruptions in service, we strongly recommend providing clear access instructions in advance whenever applicable.

VII. ARRIVAL WINDOWS & SCHEDULING FLEXIBILITY

While we make every effort to arrive at the scheduled appointment time, service times are approximate and may occasionally shift due to:

• Traffic conditions
• Prior appointment conditions
• Route scheduling efficiency
• Weather conditions
• HOA or gated community access delays

Clients should allow an approximate arrival window of 30–60 minutes.

Should a significant delay occur, our office will communicate updates as promptly as possible.

VIII. RECURRING SERVICES & LOYALTY PRICING

Majestic Cleaning of Palm Beach proudly offers discounted pricing for recurring maintenance services designed to help maintain your home in consistent condition.

Recurring Service Discounts

• Weekly Service: 20% discount
• Biweekly Service: 15% discount

Recurring discounts apply after the first cleaning service or initial preparation cleaning and are based on maintaining a consistent service schedule.

Recurring pricing reflects homes that are maintained on an ongoing basis. If service frequency changes, appointments are skipped, or the home has gone an extended period without cleaning, pricing may require adjustment.

Homes paused for more than 30 days, seasonal absences, or significant schedule gaps may require:

• A Standard/Initial Cleaning rate, and/or
• Pricing reevaluation before recurring pricing resumes.

Majestic Cleaning reserves the right to adjust recurring pricing based on:

• Home condition
• Time between visits
• Number of occupants
• Pets in the home
• Renovations or remodeling
• Additional service requests
• Increased cleaning time requirements

Our goal is to maintain fair and consistent pricing while continuing to provide exceptional service quality.

 IX. HOME CONDITION & PRICING ADJUSTMENTS

Service pricing is based on the condition of the home as represented during the booking process.

If the condition of the property requires substantially more time, labor, or detail than originally anticipated, Majestic Cleaning reserves the right to recommend a different level of service or adjust pricing accordingly.

Examples may include:

• Heavy buildup or excessive dirt accumulation
• Excessive pet hair or odor
• Extended time since last professional cleaning
• Cluttered areas limiting accessibility
• Undisclosed rooms or service areas
• Construction dust or remodeling debris
• Excessively soiled bathrooms or kitchens

Whenever possible, our office will communicate with the Client for approval prior to performing additional work or adjusting service pricing.

If approval cannot be obtained, Majestic Cleaning reserves the right to complete service within the originally scheduled scope and time allotted.

X. ADD-ON SERVICES

Certain cleaning requests require additional time, products, equipment, or labor and are therefore considered add-on services.

Examples of add-on services may include:

• Inside refrigerator cleaning
• Inside oven cleaning
• Interior window cleaning
• Hand wiping blinds or shutters
• Detailed baseboard cleaning
• Garage sweeping
• Patio or balcony cleaning
• Laundry services
• Interior cabinets, drawers, or closets
• A/C vent dusting
• Heavy shower mildew treatment

Add-on services must be requested in advance to allow adequate scheduling time for our team.

Unless specifically included in writing, add-on services are not included in standard recurring maintenance cleaning and may incur additional charges.

Please note that many add-on services are already included in Move-In / Move-Out Cleaning Services.

XI. CLIENT PREPARATION PRIOR TO SERVICE

To maximize efficiency and allow our cleaning professionals to focus on detailed cleaning, Clients are kindly encouraged to prepare the home prior to service.

Recommended preparation includes:

• Picking up clothing, toys, and personal belongings from floors
• Clearing excessive clutter from countertops and surfaces
• Securing important or delicate items
• Minimizing excessive dish accumulation

Excessive clutter may impact the quality of service, reduce productivity, or require additional time and pricing adjustments.

If organizational assistance is needed, additional housekeeping or organizing services may be available upon request.

XII. PET POLICY

Majestic Cleaning of Palm Beach proudly serves many pet-friendly households.

For the safety and comfort of both pets and our cleaning professionals, we kindly request that pets be appropriately secured when necessary, particularly if they may become anxious, protective, or reactive during service.

While our team will always act with care and respect toward animals, Majestic Cleaning cannot assume responsibility for pet behavior, accidental escapes, injuries, or incidents resulting from unsecured pets.

Clients are responsible for notifying us in advance of any pets with behavioral concerns.

XIII. SERVICE LIMITATIONS

To ensure the safety of our staff and maintain quality standards, Majestic Cleaning does not provide the following services:

Health & Safety Restrictions

• Biohazard cleanup
• Blood or bodily fluid cleanup
• Animal waste cleanup
• Pest or rodent infestations
• Hoarding cleanup
• Excessive mold remediation

Safety Restrictions

• Moving furniture or items exceeding 35 pounds
• Climbing beyond a step stool
• Cleaning dangerous or inaccessible elevated areas
• Excessive wall washing or scrubbing

Service Expectations

While we strive to deliver excellent results, some surfaces or conditions may improve significantly but cannot be restored to like-new condition due to wear, staining, oxidation, or long-term buildup.

Majestic Cleaning reserves the right to refuse or discontinue services if conditions are deemed unsafe, unsanitary, or outside the scope of residential cleaning.

XIV. RIGHT TO REFUSE OR DISCONTINUE SERVICE

Majestic Cleaning reserves the right to refuse, stop, or discontinue service if conditions present safety concerns or prevent our team from performing services safely and professionally.

Examples include, but are not limited to:

• Unsafe working environments
• Aggressive pets
• Harassment or inappropriate conduct toward staff
• Severe clutter or unsanitary conditions
• Hazardous materials or unsafe chemicals
• Utilities disconnected
• Unsecured weapons on premises

If service must be discontinued due to unsafe or undisclosed conditions, applicable cancellation fees may apply.

XV. DELICATE SURFACES & PRE-EXISTING CONDITIONS

Many homes contain delicate finishes, aged materials, or surfaces affected by normal wear and tear over time.

Majestic Cleaning of Palm Beach exercises reasonable care and professional cleaning practices; however, we cannot be held responsible for damage resulting from pre-existing conditions, improper installation, age-related deterioration, or material defects.

This may include, but is not limited to:

• Existing scratches, chips, or cracks
• Loose fixtures or hardware
• Aged grout, caulking, or sealants
• Oxidized or worn finishes
• Etched marble, natural stone, or delicate surfaces
• Brittle blinds or shutters
• Paint deterioration or peeling finishes
• Water-damaged cabinetry or surfaces
• Loose backsplashes, trim, or molding

Certain stains, buildup, discoloration, hard water deposits, soap scum, rust, grout staining, and permanent residue may improve significantly but cannot always be fully removed or restored to like-new condition.

For the protection of both the Client and Majestic Cleaning, we encourage disclosure of any fragile, sensitive, or high-value items prior to service.

XVI. BREAKAGE, DAMAGE & LOSS POLICY

At Majestic Cleaning of Palm Beach, we treat every home with care and respect. While uncommon, accidental damage may occasionally occur during service.

Any concerns involving potential damage, breakage, or missing items must be reported within 24 hours of service completion and should include supporting photographs whenever possible.

Majestic Cleaning is not responsible for damage or loss resulting from:

• Pre-existing damage or wear and tear
• Improperly secured or unstable items
• Delicate décor not disclosed in advance
• Previously damaged furniture or fixtures
• Improper installation of household items
• Normal deterioration over time

When appropriate and determined to be directly related to our service, Majestic Cleaning will make reasonable efforts to fairly resolve verified concerns.

XVII. SATISFACTION GUARANTEE & TOUCH-UP POLICY

Client satisfaction is extremely important to us.

If an area of your home was unintentionally missed during service, we kindly ask that concerns be reported within 24 hours of service completion.

Whenever appropriate, Majestic Cleaning will gladly return to address missed areas reported within this timeframe at no additional cost.

To ensure fairness and quality control, concerns may require photographs and additional information.

Please note that refunds are not guaranteed and remain at the sole discretion of Majestic Cleaning following evaluation of the concern.

Our goal is always to make things right and maintain the quality and consistency our clients expect.

XVIII. BEFORE & AFTER DOCUMENTATION

For quality assurance, training, service verification, and damage protection purposes, Majestic Cleaning reserves the right to document service conditions through photographs or short video recordings before, during, or after service.

We respect our clients’ privacy and will never intentionally disclose identifying personal information, addresses, or sensitive household details without permission.

Documentation is used strictly for internal operational purposes unless otherwise authorized.

XIX. ANNUAL RATE ADJUSTMENTS

To maintain service quality and continue providing dependable, professional cleaning services, Majestic Cleaning reserves the right to adjust pricing annually by up to 8%.

Pricing adjustments may reflect increases in:

• Labor costs
• Insurance premiums
• Cleaning products and supplies
• Fuel and transportation expenses
• Equipment maintenance
• General inflation and operating costs

Additional pricing adjustments may also be necessary if significant changes occur to the home, including:

• Renovations or remodeling
• Additional residents or pets
• Increased cleaning time requirements
• Changes to service frequency or scope

Whenever possible, clients will be notified in advance of pricing updates.

XX. NON-SOLICITATION OF EMPLOYEES

At Majestic Cleaning of Palm Beach, we invest considerable time, resources, training, and trust into building a dependable and professional cleaning team.

To protect the integrity of our business and the investment made in recruiting and training our staff, Clients agree not to directly solicit, hire, employ, or contract any current or former Majestic Cleaning employee for private work during active service or for a period of twelve (12) months following termination of services.

This includes, but is not limited to:

• Direct employment
• Independent cleaning arrangements
• Side jobs or cash payments
• Referrals through family, friends, or third parties

Should this agreement be breached, a $1,500 placement fee shall apply.

We sincerely appreciate your understanding and support in helping us maintain a reliable, trusted team for all clients.

XXI. HOLIDAYS, WEATHER & UNFORESEEN EVENTS

Majestic Cleaning may reschedule services during:

• Major holidays
• Severe weather conditions
• Unsafe driving conditions
• Natural disasters
• Unexpected emergencies affecting staffing or operations

If scheduling interruptions occur, every effort will be made to reschedule service at the next available opportunity.

Clients will be notified as promptly as possible.

XXII. CLIENT ACKNOWLEDGMENT & ACCEPTANCE

By approving an estimate, booking services, maintaining a payment method on file, electronically approving services, or allowing cleaning services to begin, the Client acknowledges that they have:

✔ Read and understood these Terms of Service
✔ Agreed to Majestic Cleaning of Palm Beach’s policies and procedures
✔ Authorized applicable service-related charges, fees, and deposits
✔ Accepted scheduling, cancellation, and payment policies

The Client further understands that these Terms of Service are designed to establish clear expectations and ensure a smooth, professional service experience for all parties.

We sincerely appreciate the opportunity to care for your home and thank you for choosing Majestic Cleaning of Palm Beach.

Majestic Cleaning of Palm Beach
Palm Beach County, Florida
📞 (561) 290-3860
📧 majesticcleaningpb@outlook.com
🌐 majesticcleaningpb.com